Kandy, someone did respond to your post on the message board. You may want to go back to find it. Scanning a picture is a hard thing to explain and varies greatly depending on the brand of your scanner. We'd all love to help but without being there it is sooo hard! I'm so sorry your feelings got hurt. Sometimes, when we don't know how to respond, we don't. It doesn't mean that we don't care, just that we feel inadequate! Big hugs and warm wishes!