"I chose Dr. Francis without ever meeting with her one-on-one. She was one of four very well-qualified surgeons in the Lite Dimensions program my PCP referred me to. To the amazement of myself and my husband she was more impressive than we could have ever imagined. She is young and confident and unbelieveably patient, answering each and all of my questions without rushing, even though she was 1 1/2 hours behind schedule that day. I could go on FOREVER about her as I am truly happy with my decision to have her operate on me. I can't imagine anyone meeting with her and not feeling that she is 100% capable of performing this surgery and keeping you well and alive. Her surgical competence is superior but I also loved her bedside manner. She treats you with a motherly quality, referring to me as "sweetie," but without coming off as condescending. I just love her, and so does my husband. Oh, and when I had a moment of fear and I called her at midnight, she was so supportive and even called me again first thing in the morning because she was "worried" about me. And, I was fine. The only drawback is that because their offie is so busy you will have trouble talking with or seeing the surgeons in follow-ups, but they have very competent PAs there to do the follow-ups and answer any questions that may come up. As in any situation, the patient has to be proactive in getting the aftercare attention they need. Call twice or even three times if you need to."
"Dr Roberson's office is very small and intimate lending to a very personal approach while you are there and seeking treatment. However, due to their small size and small office staff it is next to impossible to get through to them on the phone, plus they take off 3 hours for lunch where they do not answer the phone. In addition, they do not have very good follow-up, even when they say they will call. So as the patient you must take the initiative and call until you reach someone. But even with that drawback I find the care to be above average."
