Pattie H.
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Cleveland Clinic (COE) - Westin
"There was a minor problem with some of the room furniture not working... The bed controls, which were unplugged, and the nurse thought the plug was faulty and I had to wait until next day to get fixed.. Turned out nothing wrong with plug.. Staff spoke with me (patient relations) and were very sorry for the incovenience and checked into why everything happened the way it did. They stated they run a tight ship and this was very unusual and I think it probably was. Rooms were very nice.."

Raul Rosenthal
"I have had my first visit with Dr. Rosenthal and walked away feeling lucky I found him to do my surgery. He walked in with a big smile and was very positive about being able to help me...The office staff that I met were also up bubbles and very nice to be around..Not one person had a sour note which is unusual in a fast paced atmosphere. I cannot say one thing bad except that it took three months to see him. I was not rushed through the conference and he answered all questions. Dr. Szomstein, Assistant to Dr. Rosenthal, was also very attentive and very helpful with answering questions in depth. I walked away understanding all aspects of the surgery and what to expect from beginning to end. I am now going through Pre-Op tests so I can have my surgery date. I would say surgical competence is to priority but to have that and bedside manner is wonderful...I feel like I have grabbed the brass ring. Last remark is the Cleveland Clinic was also very impressive. So to sum it up...Impressed with everything and that makes having this procedure a little easier to move forward to the next step. 12/4/02 Had my surgery and so far so good...Went with no problems, stomach hurts from the surgery but not so bad. Having a cold doesn't help which I picked up, sneezing is a killer...Dr. Rosenthal was as impressive as the first day I met him, no reqrets. Thank You Dr. Rosenthal.....You are a 10....."
About Me
West Palm, FL
Location
38.9
BMI
LAP-BAND
Surgery
12/04/2002
Surgery Date
Jun 26, 2002
Member Since
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