"I have nothing but good things to say about Dr. Smith and his staff. They have a very professional and caring approach.
My experience with them began at the consulation visit. My husband and I were there for a good part of the day. First as a group (4 other potential patients) we met with the dietician and social worker, they had a presentation on the surgery and aftercare. Everything from food, emotions, relationship changes, physical changes--they did a great job of letting you know what to expect. After that you met individually with the surgeon, his assistant and the social worker. Each of them spoke with my husband and myself as individuals, like they really cared about us, our questions and our concerns.
On the day of surgery, the nurse who helped get me ready for surgery came to the waiting room and escorted me to my room. She showed my husband which room I would be in after surgery, she was very pleasant, she had a way about her that put you at ease. I needed to have x-rays before surgery, a technician came to get me, I got a ride down to the lab area in the roomiest wheelchair I have ever seen. All the x-ray technicians I came in contact with before and after surgery were very nice.
When I was taken to the operating room the surgical staff was very professional and at the same time they chatted with me, making me feel as if they saw me as a person not just as the next surgery they had to perform.
The nurses that took care of me after the surgery were fantastic.
I haven't said very much about Dr. Smith but I didn't really have that much contact with him (that I remember anyway, I was kind of out of it when he was taking care of his business). But I think that the team that he has assembled, the before and after program that he has established speaks volumes about him. He is professional, caring and knowledgable and so are the people that work with him."
