Diana M.
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Philip Schauer
"I first "met" Dr. Schauer at a support group meeting back in April 2001. I next saw him in May 2001 when I (FINALLY) got my first appointment with him which was on May 11. I was very impressed both times with him. I felt his office staff (although friendly and appearing efficient), seemed a tad "too" focused on making sure they passed the message on to us that by calling them "needlessly", we would be bothering them. They stressed several times that we should NOT call them for at least 4 to 8 weeks after our visit as they had "too much to do" to be bothered with needless calls. Although I can understand this on one level, I hope they take care to remember that the reason we are all there is because we have an ILLNESS, with very real health concerns and needs which strengthens our desire to have their help to help us by doing this surgery. I am hoping that after the surgery I will not be afraid to call them for fear that I am "bothering" them even if it turns out that the concern I have is a "silly" question. I think part of the reason people feel they must call to check on progress frequently, is that from all we've read (and observed ourselves), the timeframe in which we are told things will happen is incorrect. This in turn causes us apprehension and makes us feel the need to call and make sure things are "moving" along as expediously as possible. An example of this is when I had my first appointment there on May 11 which was a Friday, I was told the paperwork would go to the insurance company for approval the following Tuesday, which was May 15. I called my insurance company on June 8 to see the status, and was told it was never sent in. I called Dr. Schauer's office and was "chided" that it had ONLY been 3 weeks so it was too soon to call as the paperwork had just the day before been sent out. This in my opinion is what causes needless frustration and "fear" of being "forgotten". But on the other hand, it is my belief that all things aside, Dr. Phillip Schauer is the best in his field and I am thankful that I live in an area where I can access his skill without having to travel too far. This confidence in my surgeon far outweighs any other inconveniences and/or concerns that I may have."
About Me
Washington, PA
Location
49.0
BMI
RNY
Surgery
08/28/2001
Surgery Date
Jun 16, 2001
Member Since
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