Dana B.
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Randall Bolar
"My first impression of Dr Bolar was he spoke my language and not talked over my head. Yes, I had already done research on top of research but he said that he wanted me to act like I didn't know anything and he went thru it all again. The day I went in for my consultation, Catherine (his right arm) wasn't in so I delt with Amy. I knew that the office was not ran as it usually is because Catherine wasn't there and just about any office has certain people that take care of certain things and it makes everything run more smoothly. Dr Bolar and Amy had commented at my consultation that I have everything I needed and wished that everyone was as prepaired (past medial records, recent blood work, letter to my insurance and my insurance exclusions list)but it still took 7 days for my package to get sent off. So, as far as Dr Bolar, I only hope that I can have this surgery and with out a doubt he will be my surgeon. I can't stress enough how nice he is and very professional. 2-16/Today Catherine called and said that Bobbie needs more info about my previous diet attempts and asked me to get it to her on Monday ( I am guessing that Bobbie still hasn't sent my info to the insurance company-isn't that just dandy!). Well, I called my insurance again today and they still don't show that I am requesting surgery-so...now we know Bobbie hasn't sent my packet to the insurance! 2-17/ Sitting down and trying to remember all of the diets I have been on. Came up with 14 medically supervised programs and don't even know where to start on the ones that I've done on my own. Wonder if it is better to have a lot of diet attempts or if the insurance will look at it and say that this person doesn't stick to any diet so the surgery won't work either.2-19/Well, I faxed the diet info to Catherine today and asked her to fax it to Bobbie-she said that DrB's fax didn't send info very well (looks like he could afford a better fax- LOL) so I asked her to give me Bobbies fax# and I would send it-I did. Today makes 3 weeks since I first seen DrB and I am almost sure that my info still hasn't been sent to the insurance company ( or atleast the insurance company is saying they haven't receieved anything). I thought that Bobbie was suppose to make the process go smoother and faster. I could handle my insurance taking 6 weeks to make up their mind (I would have been half way there) but it is hard to swallow that my doctors office is taking almost that long to sent my info. My mom says "You didn't gain all of this weight over night so what is the big deal in waiting for a while to get approved?"-(Sometimes it feels like I gained it all over night but then again I can remember all of the years of suffering, trying with no luck to get the weight off). Most people think that one more day is no big deal but it is when all of your days are miserable & could be your last.2-20/Dr. Bolar emailed me today, reassuring me that he will make sure that every thing will be taken care of soon. He told me of the recent change to RightWeigh and that things have been hectic around the office with training and Catherine being off for a while but things are hopefully better now. I never lost faith in DrB but it was his office staff that I was worried about BUT maybe now all the kinks are worked out. NOW, some good news...Bobbie called me today to let me know that she has sent my info to the insurance so, I feel better (but I will stay on top of my insurance to make sure they don't forget about me). "
About Me
Versailles, KY
Location
39.0
BMI
Revision
Surgery
02/11/2004
Surgery Date
Feb 07, 2001
Member Since
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