"I have waited almost two months to describe Dr. Hamad and her office staff because they are almost too good to be true. I was accompanied for my consultation appointment by a family member (my wonderful mother) and both of us immediately felt that we had found the right people to provide for my care. Dr. Hamad and her office staff represented the complete professional package. Debbie (nurse's assistant and receptionist), Gina (Doctor's assistant)and Dr. Hamad all made us feel as if we were in this together. They cradled me in respect. Each of them gave me as much time as was needed to answer a multitude of questions. They explained all of the pre-operative screenings / risks of surgery and allowed us to leave this appointment with utter elation. Something that we found comforting was that we were told that ALL employees at Magee-Women's Hospital, upon being hired, have to take part in sensitivity training in order to take care of the diverse needs of their patients. This empathy is quite evident in Dr. Hamad's office, although I believe that empathy to be there long before they participated in the training. They were very sincere. Any follow-up questions that I had were promptly addressed. My phone calls were always returned promptly with the necessary answers. They do have an aftercare program and support group that I am looking forward to. The care they provide is so very comprehensive. For future patients, I would simply say not to be nervous because they have a genuine understanding and compassion for the disease of obesity. In addition, because of the way in which they handled my paperwork, I was given insurance approval with no problems. I give the entire office an A+ and consider myself honored to be their patient. "
