"Dr Lord is efficient, confident, direct, and does not sugar-coat. He runs an efficient office staffed with many former WLS people. He has a team of nurses, dieticians, counselors and a PA who help him with his heavy case load.
Dr Lord is a phenomenal surgeon, and was kind and attentive to me and my SO.
He has an extensive aftercare process and well-trained, polite, helpful staff.
He has a low to average minor complication rate, a low major complication rate, and has had zero deaths.
His bedside manner is detached, although not unpleasantly so. He's not a cozy person, but he's focused, efficient, polite, kind, informative, and very honest. He expects a lot from his staff, and that's the kind of surgeon I want to have."
