"I first observed Dr. Provost in Spring 2003, at an "info night" that he and his staff conduct. I was initially impressed with the information he provided. It was detaile and didn't pull any punches, yet delivered in a professional and down-to-earth manner.
I met him in person about 15 months later (yes, his waiting list was THAT long!). My initial consult with him was Aug. 20, 2004. When he first walked in the room, I thought to myself, "He's a CHILD!!" I understand he older than the early 20's that he looks...he is one of those fortunate people who has a very young face. He also has kind eyes. He talked with me for about 30 minutes and went over material in depth, including his expectations of me after the surgery. Once again, it was delivered matter of factly, in a way that told me this would be best for me. He is responsible for the surgery but I am responsible for how t act after the surgery.
After meeting with him, I met with his staff nutritionist, Michelle; David, the insurance coordinator; and lastly, Lois, the bariatric nurse. They were all informative and pleasant. I was a bit intimidated by David because the insurance was my biggest area of concern. So every question he asked me (and the manner in which he asked it) put me on the defensive. But I know the whole staff is working for the best interest of the patients and I will be grateful for everything they do. Michelle and Lois, especially, made it real clear that this is a team effort and they are available if I need them for anything.
I will add more as I go along and have more interactions with them. But right out of the starting gate, they were TOP NOTCH!"
