" * What was your first impression of him/her?rnrnI was very impressed with her professionalism. Her demeanor showed she really cared. She was very thorough when explaining the entire process and I felt she held nothing back; I appreciated the honesty.rnrn * How did your impression change over time?rnrnEvery appointment she was the same caring thoughtful doctor. My impression never wavered from the opinion that I selected the right surgeon.rnrn * How would you describe his/her office staff?rnrnVery kind, very caring. Always attended to my requests in a timely manner. Made me feel comfortable through the entire process, and fought the insurance company for me.rnrn * What did you like least about him/her?rnrnCan't really answer that. Nothing ever stood out as a bad experience.rnrn * What should future patients know about him/her?rnrnTrust her and her staff. She is very good and her staff will fight for you (insurance.)rnrn * How much does he/she emphasize aftercare?rnrnAftercare was stressed a lot. I feel very comfortable with what I have to do; she has prepared me greatly.rnrn * Does he/she have a structured aftercare program?rnrnYes. Including support group.rnrn * How did he/she address the risks of surgery?rnrnShe was up front and honest. That is all anyone can expect. She never tried to down play the risks.rnrn * How would you rate him/her overall?rnrn10 out of 10! Thumbs up! 5 stars! I'll never go through it again, of course, but I feel I picked the right surgeon the first time!rnrn * Which is better, surgical competence, bedside manner, or are both great?rnrnCompetence, without a doubt. But that bedside manner makes the patient comfortable and that can only help make for a better outcome. Dr. Basa has both and I would recommend her to anyone.rnrnrnThis website stresses that there must be something negative about this experience as nothing can be \"perfect\". Let me say, without a doubt, the worst things I experienced had nothing to do with my choice of surgeons, but for the record, here is my list of complaints:rnrnThe catheter. I couldn't stand it and wanted it out right away, which Dr. Basa agreed to when I saw her that afternoon after surgery.rnrnGas. I seem to be a \"gasey\" person, mostly fills my pouch. This makes it hard to down all my fluids, but that second night in the hospital it was especially bad. I walked for 30 minutes and tried to use the commode, that helped a lot.rnrnPain medication. Liquid Lortab tastes horrible. But it is better then the pain.rnrnThat's it. Feel free to contact me for more info."
