"My ICU stay was atrocious. I wasn't even given a callbell. The nurses didn't want to be bothered. Most are from out of state and drive in to work so no continuity of care. I contracted a wound infection before I left the hospital. The hospital was filthy, very little housekeeping and trash cans overflowing everywhere. I will not return there, nor send anyone I care about."
"Before I met Dr. O'Connell, I felt totally committed to choosing him as my surgeon. My dear friend and endocrinologist highly recommended him and that was all I needed...end of discussion.
My first impression? Wow! He's so human! Nice, warm, caring, friendly. He just took his time and was laid back with me. Now, don't get me wrong, his staff were like machines. Methodical and structured. Everything happens in sequence and to prefect standards. I felt totally taken care of. They know there job, this field and are highly professional and impeccible.
Aftercare is a strict requirement. I admired that the most. He and his whole staff come to my city once a month for appt visits and then hold the aftercare program that evening. His dietician, social worker and nurse practitioner man the meetings. You're expected to attend for 3 yrs. "
