Chantel McGleno
complaints:
Sep 03, 2011
I have been fighting with weight loss surgery people for a while. I have been degraded and downsized and today I did something about it. I sent the following letters to several papers and the company itself. :)
To whom it may concern:
I am writing this letter in regards to the treatment I have been receiving through the weight loss staff through Essential Health, St. Mary’s. My belief since I started this process that the staff/employees were going to be compassionate and provide exquisite care. Show sympathy to all, not to a selected few. I have yet to see that happen.
I have been abused since I started treatment. I have been humiliated, degraded, poked fun at, all in the attempt to have weight loss surgery so I can have a hysterectomy. I rather deal with all my prior issues than take one more step off that elevator and back on to that floor. Deal with all my “problems” than walk back into the room with one of those staff members and feel as low as they have made me feel! It’s not right!
I have been to the meetings, and to every single appointment imaginable. I have watched the way the staff picks and chooses the people they choose to be caring too. I have heard when mentioned this to others about the treatment, “Oh they are mean to everyone!”Why? Why are those who should be considered professionals so uncourteous to others? Are they not there to help those who are dealing with this disease compared to ridicule them? Why should I drive over 120 miles one way to be poked fun at? Would you? I highly doubt it.
I understand if the patient they were dealing with at that time was “difficult” and they were a bit on edge. But every single staff person? Every form of life that walked through that door has this on and off switch on their back that they will flick pending on the person that walks through!
I decided that I even though I made it to the end, I will NOT be having surgery through Essentia Health at St. Mary’s in Duluth, Mn. The piece of hay that broke the camel’s back is when I was denied surgery through my insurance company. I called and asked one of the people involved with surgery, if I could appeal the decision, a very abrupt NO and a click of the phone. She hung up on me.
I appealed it anyway. I soon received a phone call from a Jessica (651)662-8580 from blue cross blue shield, Monday, August 29th stating that my insurance company approved my surgery. I was ecstatic! I was hoping that I would be able to call and hear, “That’s great news and we will work on getting you scheduled right now!” No instead,“Why did you appeal it? Weren’t you told no? How did you?” I was actually surprised that I wasn’t shocked by hearing that but then again that is not the only time, I believe her name is Lindsey; was rude. And I know for a fact that she has been exceptionally rude to many others during the surgery process! A friend of mine can verify for that as well. But like many others, “Oh Honey don’t take it personally she is like that with everyone.” Well I almost want to apologize for being so abrupt by why? I do take it personally! For a lady who does not even know me, treated me with such disrespect and dismanner. It’s shameful!
Frankly the only person I had no complaint was from my clinical dietician. Kris I believe her name was. She was quite wonderful! Very kind and compassionate. As I expected the rest of the staff to be! But alas that was never the case.
And again I say it is a sad thing that I am NOT the only one going through this. I heard many others that have but were too afraid to say anything. They didn’t want to jeopardize their chance at surgery because they needed to lose the weight that bad. Fortunately for me, I don’t care. I refuse to have surgery and pay those who are so inconsiderate.
I believe strongly that better care needs to be done to those who will be going in their weather it’d be the first appointment, or for their final visit before surgery. No person, does NOT matter their size needs to be treated so unfairly! Do we not get enough harassment already in our daily lives? Why should we get it from those who are there to help? With regards that this letter may reach someone,
Chantel McGleno
Past patient and not one in the fore seeable future. and to the hospital they recieved the following: To whom it may concern:
I am writing this letter in regards to the treatment I have been receiving through the weight loss staff through Essential Health, St. Mary’s. My belief since I started this process that the staff/employees were going to be compassionate and provide exquisite care. Show sympathy to all, not to a selected few. I have yet to see that happen.
I have been abused since I started treatment. I have been humiliated, degraded, poked fun at, all in the attempt to have weight loss surgery so I can have a hysterectomy. I rather deal with all my prior issues than take one more step off that elevator and back on to that floor. Deal with all my “problems” than walk back into the room with one of those staff members and feel as low as they have made me feel! It’s not right!
I have been to the meetings, and to every single appointment imaginable. I have watched the way the staff picks and chooses the people they choose to be caring too. I have heard when mentioned this to others about the treatment, “Oh they are mean to everyone!”Why? Why are those who should be considered professionals so uncourteous to others? Are they not there to help those who are dealing with this disease compared to ridicule them? Why should I drive over 120 miles one way to be poked fun at? Would you? I highly doubt it.
I understand if the patient they were dealing with at that time was “difficult” and they were a bit on edge. But every single staff person? Every form of life that walked through that door has this on and off switch on their back that they will flick pending on the person that walks through!
I decided that I even though I made it to the end, I will NOT be having surgery through Essentia Health at St. Mary’s in Duluth, Mn. The piece of hay that broke the camel’s back is when I was denied surgery through my insurance company. I called and asked one of the people involved with surgery, if I could appeal the decision, a very abrupt NO and a click of the phone. She hung up on me.
I appealed it anyway. I soon received a phone call from a Jessica (651)662-8580 from blue cross blue shield, Monday, August 29th stating that my insurance company approved my surgery. I was ecstatic! I was hoping that I would be able to call and hear, “That’s great news and we will work on getting you scheduled right now!” No instead,“Why did you appeal it? Weren’t you told no? How did you?” I was actually surprised that I wasn’t shocked by hearing that but then again that is not the only time, I believe her name is Lindsey; was rude. And I know for a fact that she has been exceptionally rude to many others during the surgery process! A friend of mine can verify for that as well. But like many others, “Oh Honey don’t take it personally she is like that with everyone.” Well I almost want to apologize for being so abrupt by why? I do take it personally! For a lady who does not even know me, treated me with such disrespect and dismanner. It’s shameful!
Frankly the only person I had no complaint was from my clinical dietician. Kris I believe her name was. She was quite wonderful! Very kind and compassionate. As I expected the rest of the staff to be! But alas that was never the case.
And again I say it is a sad thing that I am NOT the only one going through this. I heard many others that have but were too afraid to say anything. They didn’t want to jeopardize their chance at surgery because they needed to lose the weight that bad. Fortunately for me, I don’t care. I refuse to have surgery and pay those who are so inconsiderate.
I believe strongly that better care needs to be done to those who will be going in their weather it’d be the first appointment, or for their final visit before surgery. No person, does NOT matter their size needs to be treated so unfairly! Do we not get enough harassment already in our daily lives? Why should we get it from those who are there to help? With regards that this letter may reach someone,
Chantel McGleno
Past patient and not one in the fore seeable
0 comments
I am writing this letter in regards to the treatment I have been receiving through the weight loss staff through Essential Health, St. Mary’s. My belief since I started this process that the staff/employees were going to be compassionate and provide exquisite care. Show sympathy to all, not to a selected few. I have yet to see that happen.
I have been abused since I started treatment. I have been humiliated, degraded, poked fun at, all in the attempt to have weight loss surgery so I can have a hysterectomy. I rather deal with all my prior issues than take one more step off that elevator and back on to that floor. Deal with all my “problems” than walk back into the room with one of those staff members and feel as low as they have made me feel! It’s not right!
I have been to the meetings, and to every single appointment imaginable. I have watched the way the staff picks and chooses the people they choose to be caring too. I have heard when mentioned this to others about the treatment, “Oh they are mean to everyone!”Why? Why are those who should be considered professionals so uncourteous to others? Are they not there to help those who are dealing with this disease compared to ridicule them? Why should I drive over 120 miles one way to be poked fun at? Would you? I highly doubt it.
I understand if the patient they were dealing with at that time was “difficult” and they were a bit on edge. But every single staff person? Every form of life that walked through that door has this on and off switch on their back that they will flick pending on the person that walks through!
I decided that I even though I made it to the end, I will NOT be having surgery through Essentia Health at St. Mary’s in Duluth, Mn. The piece of hay that broke the camel’s back is when I was denied surgery through my insurance company. I called and asked one of the people involved with surgery, if I could appeal the decision, a very abrupt NO and a click of the phone. She hung up on me.
I appealed it anyway. I soon received a phone call from a Jessica (651)662-8580 from blue cross blue shield, Monday, August 29th stating that my insurance company approved my surgery. I was ecstatic! I was hoping that I would be able to call and hear, “That’s great news and we will work on getting you scheduled right now!” No instead,“Why did you appeal it? Weren’t you told no? How did you?” I was actually surprised that I wasn’t shocked by hearing that but then again that is not the only time, I believe her name is Lindsey; was rude. And I know for a fact that she has been exceptionally rude to many others during the surgery process! A friend of mine can verify for that as well. But like many others, “Oh Honey don’t take it personally she is like that with everyone.” Well I almost want to apologize for being so abrupt by why? I do take it personally! For a lady who does not even know me, treated me with such disrespect and dismanner. It’s shameful!
Frankly the only person I had no complaint was from my clinical dietician. Kris I believe her name was. She was quite wonderful! Very kind and compassionate. As I expected the rest of the staff to be! But alas that was never the case.
And again I say it is a sad thing that I am NOT the only one going through this. I heard many others that have but were too afraid to say anything. They didn’t want to jeopardize their chance at surgery because they needed to lose the weight that bad. Fortunately for me, I don’t care. I refuse to have surgery and pay those who are so inconsiderate.
I believe strongly that better care needs to be done to those who will be going in their weather it’d be the first appointment, or for their final visit before surgery. No person, does NOT matter their size needs to be treated so unfairly! Do we not get enough harassment already in our daily lives? Why should we get it from those who are there to help? With regards that this letter may reach someone,
Chantel McGleno
Past patient and not one in the fore seeable future. and to the hospital they recieved the following: To whom it may concern:
I am writing this letter in regards to the treatment I have been receiving through the weight loss staff through Essential Health, St. Mary’s. My belief since I started this process that the staff/employees were going to be compassionate and provide exquisite care. Show sympathy to all, not to a selected few. I have yet to see that happen.
I have been abused since I started treatment. I have been humiliated, degraded, poked fun at, all in the attempt to have weight loss surgery so I can have a hysterectomy. I rather deal with all my prior issues than take one more step off that elevator and back on to that floor. Deal with all my “problems” than walk back into the room with one of those staff members and feel as low as they have made me feel! It’s not right!
I have been to the meetings, and to every single appointment imaginable. I have watched the way the staff picks and chooses the people they choose to be caring too. I have heard when mentioned this to others about the treatment, “Oh they are mean to everyone!”Why? Why are those who should be considered professionals so uncourteous to others? Are they not there to help those who are dealing with this disease compared to ridicule them? Why should I drive over 120 miles one way to be poked fun at? Would you? I highly doubt it.
I understand if the patient they were dealing with at that time was “difficult” and they were a bit on edge. But every single staff person? Every form of life that walked through that door has this on and off switch on their back that they will flick pending on the person that walks through!
I decided that I even though I made it to the end, I will NOT be having surgery through Essentia Health at St. Mary’s in Duluth, Mn. The piece of hay that broke the camel’s back is when I was denied surgery through my insurance company. I called and asked one of the people involved with surgery, if I could appeal the decision, a very abrupt NO and a click of the phone. She hung up on me.
I appealed it anyway. I soon received a phone call from a Jessica (651)662-8580 from blue cross blue shield, Monday, August 29th stating that my insurance company approved my surgery. I was ecstatic! I was hoping that I would be able to call and hear, “That’s great news and we will work on getting you scheduled right now!” No instead,“Why did you appeal it? Weren’t you told no? How did you?” I was actually surprised that I wasn’t shocked by hearing that but then again that is not the only time, I believe her name is Lindsey; was rude. And I know for a fact that she has been exceptionally rude to many others during the surgery process! A friend of mine can verify for that as well. But like many others, “Oh Honey don’t take it personally she is like that with everyone.” Well I almost want to apologize for being so abrupt by why? I do take it personally! For a lady who does not even know me, treated me with such disrespect and dismanner. It’s shameful!
Frankly the only person I had no complaint was from my clinical dietician. Kris I believe her name was. She was quite wonderful! Very kind and compassionate. As I expected the rest of the staff to be! But alas that was never the case.
And again I say it is a sad thing that I am NOT the only one going through this. I heard many others that have but were too afraid to say anything. They didn’t want to jeopardize their chance at surgery because they needed to lose the weight that bad. Fortunately for me, I don’t care. I refuse to have surgery and pay those who are so inconsiderate.
I believe strongly that better care needs to be done to those who will be going in their weather it’d be the first appointment, or for their final visit before surgery. No person, does NOT matter their size needs to be treated so unfairly! Do we not get enough harassment already in our daily lives? Why should we get it from those who are there to help? With regards that this letter may reach someone,
Chantel McGleno
Past patient and not one in the fore seeable
blah
Apr 24, 2011
Ok ya I splurged today and now I am too tired to walk so oh freaking well! :D We had a wonderful breakfast at church today, followed by an amazing sermon from the pastor today, a light lunch, then down to my moms for dinner today. Everything was wonderful just all around so it was definetaly a good day.
Another week and a half and I will have my final dietician visit before all the fun stuff begins! YAY! :D *does the happy dance* I want to go hiking again today. The only down side about that right now is that the girls rolled in bear poop the last time AND it may rain again. Oh well. Always tomorrow. :D
0 comments
Another week and a half and I will have my final dietician visit before all the fun stuff begins! YAY! :D *does the happy dance* I want to go hiking again today. The only down side about that right now is that the girls rolled in bear poop the last time AND it may rain again. Oh well. Always tomorrow. :D
Countdown..
Apr 22, 2011
I am slowly having a countdown to the final dietician visit in virginia! :D I can not wait! Almost completed then everything in Duluth begins. But then again I am also having a countdown on when I should be hearing about my trip to D.C. :D Oh to many countdowns and not enough time. I do get to order a kindle so YAY excitement! :D But I g2g 4now. BBS!!!
0 comments
Shh!
Apr 21, 2011
All I wanted was quiet tonight. Not to hear anything but the sounds of my fingers tapping at the keyboard. Tip, tap, tup. Nothing more. Instead; I get the sound of the tv blaring, profanity screaming from your mouth over commercials, bickering to yourself over colors of people skin. Honestly. Hush already! (Btw it wasn't in a racist way. Hard to explain.) So I sit back and try to keep a smile on my face. Pretend that everything is alright even when it isn't. Maybe it's years of doing that keeps me going. Maybe I am just so good at it now it's a habit. Maybe, Maybe I'm just downright confused..??? 
Then earlier today, (after I burnt my hand making cookies for my grandma
) I took my girls to the park play. For some reason I started watching some guys from around town practice softball. I didn't think anything of it and I wanted to sit down and watch. All of a sudden I am flashbacking back to high school, sitting on the bleachers with all these people looking at me like, "Why is the fat girl here? Only gf's get to watch!" So I tore myself away from watching and started home. I am really beginning to hate April. My depression is (sorry for the language now) but kicking my ass! I am trying so hard to stay positive but things just keep bombing out on me. I can't win for losing this month I can't! And truth be told I am sick of it! School is draining me, my life is draining right now. I will keep motivated and stay positive. Depression was the start of my weight gain. So I WILL overcome this! Won't I? Pray for me.
I need to go... thinking about writing a poem or two yet as well. Keep the creativity flowing!
0 comments
Then earlier today, (after I burnt my hand making cookies for my grandma
) I took my girls to the park play. For some reason I started watching some guys from around town practice softball. I didn't think anything of it and I wanted to sit down and watch. All of a sudden I am flashbacking back to high school, sitting on the bleachers with all these people looking at me like, "Why is the fat girl here? Only gf's get to watch!" So I tore myself away from watching and started home. I am really beginning to hate April. My depression is (sorry for the language now) but kicking my ass! I am trying so hard to stay positive but things just keep bombing out on me. I can't win for losing this month I can't! And truth be told I am sick of it! School is draining me, my life is draining right now. I will keep motivated and stay positive. Depression was the start of my weight gain. So I WILL overcome this! Won't I? Pray for me.I need to go... thinking about writing a poem or two yet as well. Keep the creativity flowing!
I breathed..
Apr 20, 2011
I breathed a sigh in relief. I thought YES FOR ONCE THINGS WILL BE OK! I was wrong. I am so tired of fighting. I am so tired of trying. I am tired of giving it my all and things just swiped out from underneath me. I am tired. I just can't do this anymore. I thought for one second that we will be ok! Well I would be ok. 1 step forward 10 back. Pray for me.. I need it right now...
0 comments
Wow..
Apr 18, 2011
I keep looking at all these before and after pictures of people after they have surgery. And I just get amazed of the after and then more amazed when I read that it was down that much in just 8 months! Since I will be looking to have surgery about July or August, does that mean that I will lose possibly that much weight by next summer??? My mom would be thrilled because she would buy me a whole new wardrobe at garage alones. LOL. Not that I would complain entirely. I can find at times pretty cute stuff at a garage sale just of course could never fit me. But then again I LOVE shopping at Goodwill and can find some cute stuff there but the jeans are never that cute. :( So now I am excited. I am dieing to find out how much weight I really would lose afterwards. Because after the weight goes off, I can get help for my knees. (I smashed them both into a cement ground twice) and I really want to run. There are some awesome places I would love to run down. Not just walk but actually run and yes I can do a little now but my knees begin to hurt so bad that I can't for long. So ya... I'm excited.. intrigued... To really find out if that is the case for everyone.
0 comments
books...
Apr 18, 2011
Interested in a kids book?? A poetry book?? 99 CENTS! Buy one of mine! :D http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=Chantel+McGleno
0 comments
You're a liar
Apr 17, 2011
I was called a liar the other day when I mentioned something about my size. Why is it such a crime to love yourself the way you so choose? Why is it so hard that just because you're "plus size" doesn't mean that you're not happy? I have my down days like everyone else. I don't think EVERYONE is ALWAYS happy with the way they look. But for a good portion of the time I am. *sigh* Idk. Sometimes people don't make any sense.
0 comments
Raking.. and homework help.. anyone??
Apr 14, 2011
I dealt with a migraine from hell yesterday.. 
and it was HORRIBLE! I was in bed practically all day long it took everything out of me. I did manage to go to class last night and see what was going on in my english class world. Find out that I will probably losing points with my Individual assingment as well because I didn't follow under her orders for the assingment because I didn't know of them. My fault in a sense but wow. Then I am trying to complete the english individual project assignment for our 2nd task BUT I can't because she hasn't downloaded the template for the annoted bibliography AND I AM NOT going to try do it alone this time! I need to get my grade up. But the bright side is that I am 90% done with the assignment for math. :D
I do need some HELP! :D 
with an assingment. My english project has been involving obesity. I need some quotes on what YOU feel about the topic and can be used for my paper. Don't worry you will be credited with your name or I can place it as annonymous. Whatever you prefer. Please let me know if you would be willing to help. Any help at all would be appreciated. thanks!
Lost a great man..
Apr 12, 2011
A great man passed away last night about 11:50 p.m. He was my uncle. Strong as steel, tough as rocks, healthy as a horse. No one didn't even knew he was sick until he went into the hospital. He had a quadruple bypass last week and he seemed to be ok. He was responding well. Everything was going fine. Then all of a sudden he passed away last night. Out of the blue. Shocked everyone.
My body feels like it wants to break down and cry but my mind won't let me. So I am going to sit here numb. Do my school work, and just wait. Wait for my grandma to get home so we can break the news to her, and step by step go from there. Prayers are needed right now please. Lots of prayers.
0 comments
My body feels like it wants to break down and cry but my mind won't let me. So I am going to sit here numb. Do my school work, and just wait. Wait for my grandma to get home so we can break the news to her, and step by step go from there. Prayers are needed right now please. Lots of prayers.
