"First impression was positive. Took the time to answer my questions and did not make me feel as if there were any \"stupid questions.\" Spoke straight forward and did not patronize. The office staff were pleasant and friendly. rnrnNegative aspect - appointment seemed a bit rushed; however, this could be due to the fact that I don't have many questions involving the surgery as several family members have already had the procedure. I have also had only one meeting thus far. Will update after following meeting."