"As a pre-op patient, my contact with Dr. De LaCruz, has been minimum. I met with his associate at the consultation. However I did get the opportunity to meet with Dr. DelaCruz briefly at the orientation seminar. He seems very busy. I was really impress with Terry, the office manager. She is explained everything and followed up with test. She assured me she will get the approval timely and she did. But she failed to tell me there will be an additional cost to the surgeon that the insurance would not cover. This fee was totally unexpected and because I do not have the money, I might have to reschedule the surgery.rnSpoke with Terry and she explained the additional cost was my 10% which the insurance does not cover, (co-pymt). Surgery is on and they will work with me regarding pymt.rn"
