"I finally got to meet Dr. Jeffery Genaw late last week after about 5-6 months. His nurse assistant would not schedule a meeting until I had been insurance approved and attended a nutrition/informational session - which was great by the way.
Anyway, I arrive at my 11:20 appointment about 15 mins early as I have to travel about 1.5 hours to get there. At 12:15, at the 55 minute mark and me just about boiling over they take me back. I get weighed (gained! since I started this process), and get to meet with Wanda (Nurse - runs the show) who puts me with a serious intern since the doc still isn't avail. They say there was some mixup and he was doing some surgery and would be up shortly, finally after about 2.5 hours I just about run out of time and tell them I need to be going. I talk to another person that had a 1:00 and was already in the back at 1:15 and she said she seen someone out in the waiting room that had a 9:00 appointment! Yikes, the show is a bit ragged today!
Finally I meet him just as I give up and was about to leave. So you can just about imagine my mood. Not really sure how to put the rest into words....hmm....lets just say that 1/2 hour later I was extremely impressed, felt taken care of and had all my questions answered. What a nice, caring doctor - no wonder he was late. He gave NO indication he had anything else to do that day except explain things and take an interest in me and my issues. If he does that with every patient he must never get done. I am so glad I waited, he, and his staff were well worth it. "
